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Data Protection

Privacy Policy

Effective Date: October 17, 2026

At Janvi3D, operated by Janvi3D Enterprise ("we", "us", "our"), accessible at https://janvi3d.in, the privacy and security of our visitors and customers are of fundamental importance.

This Privacy Policy outlines how we collect, use, process, and protect your personal information when you visit our website, register an account, browse our 3D printed catalog, or make a purchase. This document is formulated in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

1. Information We Collect

When you interact with Janvi3D, we may collect the following categories of information:

  • Personal Identification Details: Full name, email address, contact telephone/mobile number provided during account creation, checkout, or contact form submissions.
  • Shipping & Billing Details: Physical delivery address, landmark, city, state, postal PIN code, and recipient contact details necessary for order dispatch.
  • Order & Transaction Records: Details of items purchased, order quantities, invoice numbers, timestamps, and chosen payment methods (Razorpay or COD).
  • Technical & Browsing Data: IP address, browser type, operating system, pages visited, time spent on pages, and device information gathered via standard server logs and cookies.

2. Payment Data & Razorpay Security Compliance

Janvi3D prioritizes the absolute security of your monetary transactions. We utilize Razorpay Payment Gateway to process all online payment transactions (Cards, UPI, NetBanking, and Digital Wallets).

  • PCI-DSS Compliance: Razorpay is certified as a Payment Card Industry Data Security Standard (PCI-DSS Level 1) compliant service provider.
  • No Storage of Sensitive Credentials: Janvi3D never collects, captures, views, or stores your sensitive debit/credit card numbers, CVV security codes, NetBanking login credentials, or UPI PINs on any server or database.
  • Encrypted Transmission: All payment interactions are routed through 256-bit TLS (Transport Layer Security) end-to-end encrypted tunnels directly between your browser and Razorpay's banking gateways.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial and operational purposes, including:

  • Processing, manufacturing, packing, and fulfilling your 3D print orders.
  • Transmitting order confirmations, invoice copies, and tracking updates via email and SMS.
  • Providing responsive customer service and addressing returns, refunds, or replacement requests.
  • Authenticating user sessions and preventing fraudulent transactions.
  • Enhancing site performance, catalog organization, and user experience.
  • Complying with statutory accounting, tax (GST), and regulatory requirements.

4. Information Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal information to any third-party marketers or advertisers under any circumstances.

We share personal data solely with trusted third-party service partners essential for executing our services:

  • Logistics & Courier Partners: Third-party courier providers (e.g., Delhivery, Blue Dart, DTDC, India Post) receive your shipping name, delivery address, and phone number exclusively to deliver physical parcels.
  • Payment Processors: Razorpay receives order identifiers and payment totals to authorize transactions securely.
  • Legal & Regulatory Authorities: We may disclose information if mandated by applicable law, court order, or governmental regulation to protect our rights, prevent fraud, or comply with legal processes.

5. Cookies and Web Analytics

Janvi3D uses functional cookies and session tokens to enable essential e-commerce capabilities, such as maintaining your active shopping cart, remembering your login authentication session, and preventing cross-site request forgery (CSRF).

You may disable cookies through your web browser preferences; however, disabling functional cookies may impair shopping cart functions and account features on the storefront.

6. Data Retention & Security Measures

We implement industry-standard administrative, technical, and physical safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data. Your account information is password-protected and stored on secured servers.

Order and transaction records are retained for the duration required to fulfill operational warranty obligations, manage returns, and satisfy Indian tax and commercial audit laws.

7. Your Rights Regarding Your Data

As a valued user, you have the right to:

  • Review and update your personal details directly in your account profile.
  • Request a summary of the personal data we hold concerning your account.
  • Request account deactivation or deletion of non-transactional personal records, subject to regulatory record-keeping requirements.

To exercise any of these rights, please write to us at support@janvi3d.in.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our designated Grievance Officer for addressing any privacy concerns, complaints, or questions are provided below:

Grievance Officer: Customer Support Lead
Entity: Janvi3D Enterprise
Physical Address: plot 666, Mayuri Nagar, miyapur, Hyderabad, Telanaga - 500049, India
Email: support@janvi3d.in
Phone: +91 8125981864
Acknowledgment & Response: All grievance notices will be acknowledged within 48 hours and resolved within 30 days of receipt.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory modifications. All changes will be published here with an updated effective date. We encourage visitors to review this page periodically.