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Customer Protection

Cancellation, Return & Refund Policy

Last Updated: October 17, 2026

Standard Refund Timeline Commitment

In accordance with standard merchant and banking guidelines, all approved refunds are processed and credited back to the customer's original payment method (Bank Account, Credit/Debit Card, UPI, or Wallet) within 5 to 7 business days from the date of refund approval.

1. Overview

At Janvi3D, operated by Janvi3D Enterprise, we strive to craft every 3D printed piece with the utmost care, quality, and dimensional fidelity. We want you to be completely satisfied with your purchase.

Because additive manufacturing involves bespoke machine run-time and material allocation, our cancellation and refund policies are structured to be fair, transparent, and compliant with Indian consumer protection standards and Razorpay payment gateway guidelines.

2. Order Cancellation Policy

Standard Catalog Items

You may request order cancellation within 24 hours of placing the order, or at any time before the parcel has been handed over to the courier partner. To cancel, write to us at support@janvi3d.in with your Order ID.

Custom & Made-to-Order Prints

For items customized with personalized names, bespoke dimensions, or customer-uploaded models, cancellations are only accepted within 12 hours of order placement before slicing and machine printing commences. Once printing has begun, customized orders cannot be cancelled.

3. Returns & Replacements for Damaged or Defective Items

We offer a 5-Day Return / Replacement Window from the date of delivery under the following conditions:

  • Damaged in Transit: The item arrives physically cracked, broken, or shattered due to courier mishandling.
  • Manufacturing / Print Defect: The product has a severe structural defect, layer separation, or functional failure not attributable to normal 3D printing surface characteristics.
  • Incorrect Item Received: The product delivered does not match the product ordered in your invoice.
How to Request a Return or Replacement:
  1. Contact our customer support team within 5 days of delivery via email at support@janvi3d.in or WhatsApp/Phone at +91 8125981864.
  2. Provide your Order Number and describe the issue encountered.
  3. Attach clear photographs or an unboxing video highlighting the package condition and the defect/damage.
  4. Our quality team will review your claim within 24–48 business hours.
  5. Upon claim approval, we will either arrange a reverse pickup (if serviceable) or dispatch a brand-new free replacement unit immediately, or issue a full refund as requested.

4. Refund Processing & Timelines

Once your cancellation is confirmed or your return inspection is completed and approved:

  • Initiation: The refund will be initiated from our portal within 24 to 48 hours of approval.
  • Credit Timeline: The refunded amount will reflect in your original payment account within 5 to 7 business working days, depending on your bank's clearing cycle and Razorpay's settlement network.
  • Prepaid Orders (Razorpay): Refunds are credited directly back to the original source of payment (Credit Card, Debit Card, NetBanking account, or UPI handle).
  • Cash on Delivery (COD) Orders: Refunds for COD orders are transferred via NEFT / IMPS or direct UPI transfer to bank account details securely provided by the customer.

5. Non-Returnable Scenarios

Returns or refunds cannot be granted under the following circumstances:

  • Requests submitted after the expiration of the 5-day post-delivery window.
  • Items damaged due to customer misuse, dropping, extreme heat exposure (e.g., leaving standard PLA in hot enclosed vehicles), or improper handling.
  • Natural layer line patterns or minor cosmetic surface textures that are characteristic of additive 3D manufacturing.
  • Minor color shade variances resulting from screen display calibration or raw filament dye differences.

6. Contact for Refund & Cancellation Support

For any queries, assistance, or updates regarding a return or refund, please reach out to our dedicated support desk:

Entity: Janvi3D Enterprise
Support Desk Email: support@janvi3d.in
Phone / WhatsApp: +91 8125981864
Operating Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Operational Address: plot 666, Mayuri Nagar, miyapur, Hyderabad, Telanaga - 500049, India